Glade | Terms & Conditions

Glade Terms of Use

Glade.ai is an online platform designed for workflow and automation powered by artificial intelligence technology to increase efficiency for Businesses in their operations and support client engagement. We have tried to make these terms of use simple to read and understand.

Last Updated: Jan 16, 2025

Welcome to Glade.ai

These Glade.ai Terms of Use (these “Terms”), and they apply to the Business accessing Glade.ai. “Glade.ai,” “we,” “our” or “us” refers to Glade.ai, Glade Intelligence Corp. and our subsidiaries. “Glade.ai Platform” refers to the technology platform and the software services and tools offered by us as made available via the www.glade.ai website (“Site”) or otherwise provided by us to the Business. By using the Glade.ai Platform, you agree to these terms and to the other policies we post. This agreement is between Glade Intelligence Corp. (DBA “Glade.ai”), and your Business. “You” as used herein means your Business, including without limitation the individual entering into these Terms on such Business’ behalf, AND SUCH INDIVIDUAL HEREBY REPRESENTS AND WARRANTS THAT IT HAS THE AUTHORITY TO BIND THE BUSINESS TO THESE TERMS. A “User” means an end user (e.g., an employee, contractor, client, or customer of the Business) of the Glade.ai Platform to which the Business made access available, including without limitation, Clients (defined below).

1. About Glade.ai

Glade.ai offers advanced AI-enabled workflows that help with booking, scheduling, invoicing, communication, document collection, collation and project management tools between businesses such as immigration law firms, bankruptcy law firms, and others, including your business ("Businesses") and their clients ("Clients"). Glade.ai facilitates connections between Clients and Businesses for the purpose of purchasing goods and services offered by these Businesses. The Platform may be white-labeled, in whole or in part, for your Business.

2. Who May Use the Platform?

1. User Accounts. In order to use the Platform, you will need to obtain a User account. Keep the account details and password confidential. At the time of forming the account, Glade.ai may require you to sign an agreement agreeing to these terms.

2. Acceptance of User Account. Glade.ai reserves the right to accept or reject your entering into a User account and using the Platform in Glade.ai’s sole discretion.

3. Business Verification. For transparency and fraud prevention, we may ask for identification or undertake additional checks designed to help verify the identities or backgrounds of Users.

4. The Glade.ai Dashboard is only available in English; however, the Platform UI rendered to Clients is available in multiple languages.

3. User Content

You are solely responsible for, and assume all liability regarding, any information and content provided or made available on, to, or through the Platform, including prompts, queries, text, images, documents, and messages.

4. Changes to these Terms or the Services.

We may update the Terms from time to time. If we do, we’ll notify you by posting the updated Terms on the Site. It’s important that you review the Terms whenever we update them.

5. General Prohibitions

You agree not to do the following:

• Post User Content that is abusive, threatening, or illegal;
• Collect personal information using automated means;
• Advertise products or services that violate any applicable law;
• Use the Platform, or any portion thereof, for any commercial purpose or in a manner not permitted by this Agreement.

6. Platform License.

Our license to you. Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable license to download, view, and display the content made available on the Platform solely for your personal and non-commercial purposes.

Platform Ownership. We and our licensors exclusively own all right, title and interest in and to the Platform.

7. Content Ownership

Your license to us of User Content. We do not claim any ownership rights in any User Content. You grant us a perpetual, irrevocable license to use any such User Content to operate and provide the Platform.

8. Feedback

You can submit Feedback by emailing us. You grant us a license to use your Feedback for any purpose.

9. Privacy Policy

You agree to review and consent to our Privacy Policy.

10. Disclaimers of Warranty

THE PLATFORM IS PROVIDED "AS IS," WITHOUT WARRANTY. We make no warranty that the Platform will meet your requirements or be available on an uninterrupted basis.

11. Limitation of Liability

NEITHER GLADE.AI NOR ANY OTHER PARTY WILL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT.

12. Indemnification

You will indemnify Glade.ai against any claims or damages arising out of your access to or use of the Platform.

13. Termination

We may terminate your access to the Platform at any time without notice.

14. Governing Law and Forum Choice

This Agreement will be governed by the laws of the State of California.

15. Dispute Resolution

We agree to resolve any disputes through binding arbitration and not in a class, representative, or consolidated action.

16. General Terms

This Agreement constitutes the entire understanding between Glade.ai and you regarding the Platform and supersedes any prior agreements.